FAQs

FAQs - Velamo Store

General Questions

Q: What is Velamo?
A: Velamo is your go-to online store for high-quality [brief description of the niche, e.g., home essentials, tech gadgets, or fashion items]. We pride ourselves on delivering exceptional products and outstanding customer service.

Q: How can I contact Velamo?
A: You can reach us through our Contact Us page or email us at hello@velamo.store We aim to respond within 24–48 hours.

Ordering and Payment

Q: How do I place an order?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options for your convenience.

Q: Can I change or cancel my order after placing it?
A: If your order has not yet been shipped, please contact us immediately to request a change or cancellation.

Shipping and Delivery

Q: Where do you ship to?
A: Velamo ships worldwide. Shipping costs and delivery times vary depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. Visit our Order Tracking to monitor your shipment.

Returns and Refunds

Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of receiving your order. Items must be in their original condition. Please visit our Return Policy for more details.

Q: How do I initiate a return?
A: Contact us at hello@velamo.store with your order details and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.

Products and Warranty

Q: Are your products covered by a warranty?
A: Yes, most of our products come with a [specific warranty period, e.g., 1-year warranty]. Check the product description for details.

Q: Do you offer bulk discounts?
A: For bulk orders or wholesale inquiries, please contact us at hello@velamo.store

Miscellaneous

Q: Do you have a loyalty program?
A: Stay tuned! We’re working on launching an exciting loyalty program to reward our customers.

Q: Can I subscribe to your newsletter?
A: Absolutely! Sign up for our newsletter to receive the latest updates, exclusive discounts, and product launches.

Can’t Find What You’re Looking For?

Feel free to reach out to us at hello@velamo.store or use the live chat option on our website. We’re here to help! Contact Us